Thank you for your prompt response & awesome offer. Customer service like this ROCKS – I’m sorry when I have to admit it is unexpected. There are so many companies that try to wiggle out of true service & satisfaction that it is almost the norm. I work as a sales rep for an aerospace carrier & I’ve often lamented that I wish the service i RECEIVE matches what I OFFER in my 9-5 job. Well, here’s to you……………thank you.